Ensures master data integrity in key systems as well as maintaining and cleansing data in preparation for the reports

Analyse the business and stakeholders' needs, priorities, requirements, make recommendations and identify business process improvement opportunities such as automation or digitalisation of workflows

Development of suitable dashboards to track the achievements of training hours against targets

Develop in-house automation for certain routine tasks

Set up an alert system which notifies the team about possible downtimes for supported products

Workflow automation

Keep the internal knowledge base updated with new information

Deploy IT Service Management Tools to improve workflow in company

Interact with end-users to troubleshoot IT Solutions in their workflow

Contribute in an internal knowledge base on common troubleshooting steps

Configure laptops by installing Windows Operating System, hardware-specific drivers, and client-specified applications

Creating and replicating "Golden Image" for laptops

Troubleshooting of client's laptops

Prepare and deliver Proof of Concepts of products

Create evaluation test plans with clients

Deploy firewalls (Physical & Virtual) and subsequent troubleshooting